Leading health plan continues their legacy of innovation around member experience by streamlining the prior-authorization process through a collaborative, evidence-based model

Geisinger Health Plan (GHP), ranked best in member satisfaction among commercial health plans in Pennsylvania by J.D. Power, announced a new agreement with collaborative care management leader HealthHelp, a WNS company. This partnership will enable both companies to deliver highly personalized care that is fully aligned with individual member needs across the spectrum of diagnostic imaging services.

WNS-HealthHelp’s consultative process uses evidence-based guidelines to directly help providers facilitate the most appropriate tests and procedures for their patients. This collaborative approach leverages panels of specialists throughout the country to ensure that every patient has access to the best doctors in each practice field and the most up-to-date form of care.

“When evaluating vendors, HealthHelp, with their collaborative, education-based model, was most aligned with Geisinger’s values and focus on exceptional customer experience,” said Dr. John Bulger, Chief Medical Officer, Geisinger Health Plan. “We understood that a positive provider experience is key to the member’s overall experience. By actively collaborating with physicians and provider networks, HealthHelp’s clinical engagement strategy and 99% satisfaction resonated with the GHP team. Most importantly, everything is done in the best interest of the member.”

HealthHelp also provides education and access to a network of leading practicing specialists, resulting in improved transparency, safety and quality of care.  As a result, members and providers benefit from increased collaboration between physicians and provider networks, further strengthening rapport and communication activities and ensuring optimal care.

“WNS-HealthHelp is excited to welcome Geisinger Health Plan as the latest health plan to entrust us with serving their members and providers,” said Kariena Greiten, CEO, WNS-HealthHelp. “GHP has received numerous awards and accolades over the years, including a 2020 J.D. Power award for the leading commercial health plan in Pennsylvania for member satisfaction.  As a team, we are proud that they would entrust HealthHelp with their members.”

About Geisinger Health Plan
Geisinger Health Plan (GHP), begun in 1985, is headquartered in Danville, Pennsylvania. The plan has a provider network of more than 29,000 doctors and 100 hospitals across Pennsylvania and serves about 540,000 members. Coverage is available for businesses of all sizes, individuals and families, Medicare beneficiaries, Children’s Health Insurance Program and Medical Assistance recipients. GHP was ranked the best health plan in Pennsylvania in the J.D. Power 2020 U.S. Commercial Member Health Plan Study of customers’ satisfaction. For more information, visit GeisingerHealthPlan.com.